Stop Losing Customers to Missed Calls
58% of patients who cannot reach your office will switch providers. Every missed call is a patient walking to the practice next door.
TRY A HEALTHCARE DEMO CALL - FREE
THE PROBLEM
Your front desk is drowning in calls while patients wait
58%
OF PATIENTS SWITCH AFTER POOR PHONE EXPERIENCE
30%
OF PRACTICE CALLS ARE SCHEDULING RELATED
$150K
LOST PER YEAR IN PATIENT ATTRITION FROM MISSED CALLS
Your front desk is checking in patients, handling insurance questions, and managing a ringing phone all at once. Something has to give, and it is usually the phone.
HOW IT WORKS
Live in 4 simple steps
STEP 01
Forward Your Calls
Set up call forwarding from your practice phone. HIPAA-conscious handling with no PHI stored in call transcripts.
STEP 02
AI Answers Instantly
Your AI receptionist greets patients warmly, knows your providers, specialties, and office hours.
STEP 03
Books Appointments
Checks provider availability by appointment type and duration. Sends confirmation and pre-visit instructions.
STEP 04
You Get Notified
Urgent calls are flagged immediately. Routine scheduling and refill requests are organized for your team.
BUILT FOR HEALTHCARE
Features designed for your industry
Urgent Call Triage
The AI identifies urgent symptoms and routes those calls to your on-call provider or advises the caller to seek emergency care immediately.
Appointment Type Matching
Different visit types have different durations. The AI books the right time slot whether it is a 15-minute follow-up or a 60-minute new patient visit.
Prescription Refill Routing
Patients requesting refills provide medication name, pharmacy, and details. Your clinical team gets a clean request to process.
Insurance Verification Prep
Collects insurance carrier and member ID during scheduling so your team can verify benefits before the patient arrives.
PLATFORM FEATURES
Everything your receptionist does. And more.
AI Phone Receptionist
Answers every call with a natural, friendly voice. Knows your business inside out.
Smart Scheduling
Books, reschedules, and cancels appointments in real time. Syncs with your calendar.
SMS Follow-Ups & Reminders
Sends confirmations, reminders, and follow-up texts automatically after every call.
Client Management
Tracks every caller, their history, preferences, and upcoming appointments in one place.
Call Transcripts & Analytics
Full transcripts of every call plus insights on call volume, peak times, and conversion rates.
Custom Voice & Branding
Choose your AI voice, greeting style, and personality. Callers hear your brand, not ours.
INTEGRATIONS
Works with the tools you already use
Connect Mermaid Phone to the platforms you already rely on. Appointments, contacts, and data sync automatically.
Plus dozens more through Zapier and our Open API.
EVERY MISSED CALL IS A LOST APPOINTMENT. MERMAID PHONE ANSWERS 24/7 SO YOU NEVER LOSE ANOTHER PATIENT.
24/7
ALWAYS AVAILABLE
<5min
SETUP TIME
99.9%
UPTIME
45
MORE APPOINTMENTS/MO
PRICING
Simple pricing. Upgrade when you are ready.
NO HIDDEN FEES. NO CONTRACTS. CANCEL ANYTIME.
Starter
Pay as you go
- AI phone receptionist
- Call transcripts
- SMS notifications
- Basic scheduling
Pro
For growing businesses
- Everything in Starter
- 200 minutes included
- Smart scheduling
- CRM integrations
- SMS follow-ups
Enterprise
Custom solutions
- Everything in Pro
- Unlimited minutes
- Multi-location support
- Custom integrations
- Dedicated account manager
Questions? We have answers.
WHAT OUR CUSTOMERS SAY
Let your front desk focus on patients while every call gets professional, HIPAA-conscious handling.
Your competitors answer their phone. Do you?
Stop losing patients to missed calls. Your AI receptionist is ready in 5 minutes.
MERMAID PHONE FOR EVERY INDUSTRY